Shipping & Returns
For any returns please contact us on our email firstname.lastname@example.org before returning an item so we can help you the best way possible.
For any returns please contact us for the address.
Our policy lasts 30 days from the moment you receive your order. You need to tell us you want to return an item within 15 days of receiving it. Once you’ve told us, you’ve got another 15 days to send the item back. If 30 days have gone by then unfortunately we can’t offer you a refund or exchange.
We also accept returns on sale items within our 30 day returns policy.
To be eligible for a return, your item must be in the same condition that you received it.
Please be aware, in order for a return to be valid, you must email us on email@example.com to start the returns procedure before posting anything out to us. However, if you do not contact us on firstname.lastname@example.org regarding your return, then your return is not valid. All return requests are approved according to the returns policy specified above.
If your order has arrived damaged, please email email@example.com within 24 hours of it being delivered to you. The team will take you through the process.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
We accept video or picture evidence of faulty goods for quicker refunds or exchanges.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please email us firstname.lastname@example.org
If the item is faulty or damaged, Parobox will cover all shipping costs for the item to be returned back to the warehouse for replacements. Otherwise the customer is responsible for returning the item. Please contact us before returning an item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.